GOLDEN PHOENIX VIETNAM is committed to protecting the privacy of customers’ information. Please read the “Privacy Policy” below to better understand the commitments we make to respect and protect the rights of visitors:

1. Purpose of collecting personal information

The main data collection on the website walkerwhiskyboutique.com.vn includes information from the gmail account such as Full name, date of birth, phone number, …. These are the information that GOLDEN PHOENIX VIETNAM required members to provide mandatory when registering to use the website and for GOLDEN PHOENIX VIETNAM to contact to send a confirmation code when members register to use the service on the website to ensure the benefits for members, as well as to provide program for members during anniversaries such as birthdays.

During the process of joining the Website, GOLDEN PHOENIX VIETNAM only keeps detailed information about order information, phone numbers, and emails on the system.

GOLDEN PHOENIX VIETNAM will also use both the member’s personally identifiable information and certain non-personally identifiable information (such as cookies, IP address, browser type, …) to determine the member’s location via through the GPS navigation system.

Members will be solely responsible for the security and keeping all activities of using the service under their password and phone number. In addition, members are responsible for promptly notifying GOLDEN PHOENIX VIETNAM about unauthorized use, abuse, breach of security, retention of registered names and passwords of third parties for solutions. appropriate decision.

GOLDEN PHOENIX VIETNAM commits Not by default forcing consumers to use the attached services when installing and using its website.

Phone: +84 938 888 676 or +84 902 152 777

2. Scope of usage of personal information

Website https://walker.stack.heatdigital.com/ uses member information provided to:

– Provide services to Members;

– Send notices about information exchange activities between members and GOLDEN PHOENIX VIETNAM

– Prevent activities that destroy a member’s user account or activities that impersonate a member;

– Contact and deal with members in special cases.

– Do not use members’ personal information other than for confirmation and contact purposes related to transactions at the Website

– In case of legal requirements: GOLDEN PHOENIX VIETNAM is responsible for cooperating in providing member’s personal information upon request from judicial authorities including: Procuracy, court, police agency investigation related to certain legal violations of customers. In addition, no one has the right to infringe on the member’s personal information

3. Information storage time

The Member’s personal data will be stored until the request to cancel or the member to log in and perform the cancellation. Remaining in all cases, member’s personal information will be kept confidential on the website’s server https://walker.stack.heatdigital.com/

4. Persons or organizations that may have access to such information

The Member (Buyer) agrees that, in case of necessity, the following agencies/organizations/individuals have the right to access and collect their personal information, including:

Board.

Competent state agencies in case of request as prescribed in operating regulations.

Financial advisor, legal and Auditing firm.

The Complainant proves the Consumer’s violation.

At the request of the competent state agency.

5. Address of information collection and management unit

GOLDEN PHOENIX VIETNAM CO., LTD

Address: 18th Floor, Bitexco Building, No. 02 Hai Trieu, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam

Hotline: +84 938 888 676 or +84 902 152 777

6. Methods and tools for consumers to access and correct their personal data

Members have the right to self-check, update, adjust or cancel their personal information by logging into their account and correcting personal information or requesting GOLDEN PHOENIX VIETNAM to do

Members have the right to submit a complaint about the disclosure of personal information to a third party to the Administration Board of the Website https://walker.stack.heatdigital.com/. When receiving these feedbacks, GOLDEN PHOENIX VIETNAM will confirm the information, be responsible for answering the reason and guide the member to restore and secure the information.

Hotline: +84 938 888 676 or +84 902 152 777

7. Mechanism for receiving and resolving consumer complaints related to the misuse of personal information or the notified scope

When complaints and disputes arise related to members’ personal information, the quality of products and services of the Supplier, GOLDEN PHOENIX VIETNAM appreciates the solution of negotiation and conciliation between the parties in order to maintain the relationship. trust of members in the service quality of the Company and follow the following steps:

Step 1: Members complain about a case related to their personal information to GOLDEN PHOENIX VIETNAM by calling the phone number: +84 938 888 676 or +84 902 152 777, sending feedback from the website https://walker.stack.heatdigital.com/, and/or other forms not contrary to the law.

Step 2: GOLDEN PHOENIX VIETNAM’s Customer Care Department will receive users’ complaints, depending on the nature and extent of the complaints, the Company will take specific measures to assist users in resolving them. such dispute and reply to the member’s results within 10 working days.

In case the matter is beyond the ability and jurisdiction of the Company to settle, GOLDEN PHOENIX VIETNAM will request the member to bring the matter to the competent state agency for settlement according to the Law.

GOLDEN PHOENIX VIETNAM respects and strictly implements regulations on protecting members’ interests. Therefore, GOLDEN PHOENIX VIETNAM also recommends that members respect and strictly comply with this Personal Information Protection Policy and provide complete, accurate, detailed and truthful information. All acts of fraud, fraud, infringing upon the legitimate rights and interests of other members shall be condemned and shall be fully responsible before the Law.

8. Commitment to confidentiality of customer’s personal information and payment information

Commitment to privacy of personal information

– Members’ personal information on the website https://walker.stack.heatdigital.com/ is absolutely guaranteed by GOLDEN PHOENIX VIETNAM in accordance with GOLDEN PHOENIX VIETNAM’s personal information protection policy . The collection and use of information of each member is only done with the consent of that customer, unless otherwise provided for by law.

– Do not use, do not transfer, provide or disclose to any third party about the member’s personal information without the consent of the member.

– In the event that the information server is attacked by a hacker leading to the loss of member’s personal data, GOLDEN PHOENIX VIETNAM will be responsible for reporting the incident to the investigating authorities for timely handling and notification. let members know.

– The management of GOLDEN PHOENIX VIETNAM website requires individuals, when registering as a member, to provide all relevant personal information such as: phone number, login password and be responsible for the legality. of the above information. GOLDEN PHOENIX VIETNAM website management is not responsible for and will not settle all complaints related to the interests of that Member if it considers that all personal information of that member provided at the time of initial registration is incorrect.

– GOLDEN PHOENIX VIETNAM is responsible for ensuring the safety of personal information collected and stored to prevent the following acts:

+ Steal or gain unauthorized access to information

+ Unauthorized use of information

+ Unauthorized alteration or destruction of information

– Mechanism for resolving member’s complaints in case member information is used for wrong purposes and within the notified scope:

When complaints and disputes arise related to members’ personal information, GOLDEN PHOENIX VIETNAM highly recommends negotiating and mediation solutions between the parties in order to maintain the member’s trust in the service quality of the Company. and follow these steps:

Step 1: Members complain about a case related to their personal information to GOLDEN PHOENIX VIETNAM by calling the phone number: +84 938 888 676 or +84 902 152 777, sending feedback from the website https://walker.stack.heatdigital.com/, and/or other forms not contrary to the law.

Step 2: GOLDEN PHOENIX VIETNAM’s Customer Care Department will receive user complaints, depending on the nature and extent of the complaint, GOLDEN PHOENIX VIETNAM will take specific measures to assist users in solving them. resolve the dispute and reply to the member within 10 working days.

In case the matter is beyond the ability and jurisdiction of GOLDEN PHOENIX VIETNAM, the Company will request the member to bring the matter to the competent state agency for settlement according to the Law.

GOLDEN PHOENIX VIETNAM respects and strictly implements regulations on protecting members’ interests. Therefore, the Company also asks members to respect and strictly comply with this Personal Information Protection Policy and provide complete, accurate, detailed and truthful information. All acts of fraud, fraud, infringing upon the legitimate rights and interests of others shall be condemned and shall be fully responsible before the Law.

Commitment to the security of payment information

GOLDEN PHOENIX VIETNAM ensures the safety and security of customers’ payment transactions, handles complaints and compensates for damages in case the customer’s payment information via GOLDEN PHOENIX VIETNAM website is changed , deleted, canceled, illegally copied, disclosed, moved or appropriated causing damage to customers.

Online payments will be processed by our Networks of affiliated banks/Payment Gateways. You only give us or the website information that is accurate and not confusing and must notify us if there are changes or problems arising in order to coordinate with the affiliated banking units as well. as the authority to deal with.