Welcome to the website walkerwhiskyboutique.com.vn – established and owned by GOLDEN PHO ENIX VIETNAM CO., LTD . When you visit our website, you agree to these terms.

Website may be changed, edited or adjusted to any content in the Terms and Conditions of Use and takes effect after 5 days, when the changes are fully notified and posted on the website.

Please read these Terms and Conditions carefully before ordering any products or services on walkerwhiskyboutique.com.vn

1. Regarding the satisfaction of regulations related to the sale of alcohol in the form of e-commerce:

a. About the technical requirements: The website has been updated to meet the requirements

• Mandatory registration, account login with gmail google: This ensures that the website can access the visitor’s name and age before he or she accesses and searches for information; In addition, the website applies the payment method via Onepay, forcing users to declare information about the buyer’s name, residential address, payment information via account, bank card or other payment methods. use other cash when the person makes a purchase of alcohol.
• Information about alcohol products on the website does not link or promote to user accounts under 18 years old; pages, channels, and other media on the network that are reserved for people under 18 years of age or whose majority of users are under 18 years of age.
• Integrated mode for users to choose the age level before clicking on the website.

b. About the format of product information to meet:

– Goods labels have been updated according to the provisions of Decree 111/2021/ND-CP amending and supplementing a number of articles of Decree No. 43/2017/ND-CP on goods labels and in accordance with regulations on reduction of goods. the accessibility of alcohol in the Law on prevention and control of harmful effects of alcohol and beer.

2. Conditions or restrictions on the supply of goods or services

– To ensure the fairness and interests of customers who are end consumers, walkerwhiskyboutique.com.vn has the right to apply restrictive conditions in the implementation of promotional programs: unlimited, limited on the maximum number of products in each promotion program that a Customer can buy, the limit on the purpose of purchasing the products (for consumption only, not for business, for resale, etc.), or Other limits (if any) are detailed in each Promotion. These restrictions are hereinafter referred to as Promotional Policies.

Therefore, walkerwhiskyboutique.com.vn has the right not to confirm, refuse, cancel or withdraw the delivered products of the Orders in violation of any content in the Promotion Policy

– walkerwhiskyboutique.com.vn has the right not to confirm, refuse or cancel, withdraw the delivered products of the Customer’s Orders in some other cases at the discretion of walkerwhiskyboutique.com.vn without notice to the Customer.

3. Checking policy

When the customer receives the goods, we agree to let the customer check the product carefully before receiving it. You should record a video during the process of opening the box to receive the goods and immediately respond to the delivery staff, our side will proceed to correct the change for the customer.

If unexpected problems arise on the part of the Customer, GOLDEN PHOENIX VIETNAM will support flexibly to resolve in the following cases:

• Incorrect address
• Customers want to schedule delivery

Force majeure events such as natural disasters, traffic accidents, etc. GOLDEN PHOENIX VIETNAM will always support and ensure your interests.

and suggestions, please contact +84 938 888 676 or +84 902 152 777

4. Refund Policy

In order to ensure the interests of walkerwhiskyboutique.com.vn customers, we always have policies to commit to exchange/return Products that are defective by the manufacturer or faulty due to transportation leading to damage, cracks or Delivered Products. wrong name, category according to Order.

5. Refund term

Orders are exchanged/returned within 03 days (from the date of receipt of goods). walkerwhiskyboutique.com.vn only receive returned goods with the condition:

+ Item still intact, undamaged.

+ Unused (according to the return policy).

+ Item is different from description.

+ Wrong/missing goods.

6. Method of returning or exchanging purchased goods

If there is a request for exchange/return, please contact walkerwhiskyboutique.com.vn via hotline: +84 938888676 within 24 hours to receive the best support.

7. Orders can only be exchanged/returned when the following conditions are met:

+ The product is still valid for exchange/return within 03 days (from the date of receipt).

+ Products exchanged/returned must be in new condition, complete with accessories (including user manual, warranty card, product box) and accompanying gifts (if any).

+ Reasons for exchange/return must be valid. walkerwhiskyboutique.com.vn does not accept exchange/return for reasons of dissatisfaction or dislike.

In case of valid exchange/return:

+ Broken, broken: if when receiving the goods from the shipper, the customer checks the product and confirms the broken goods, walkerwhiskyboutique.com.vn will support to exchange the goods for the customer right after.

+ Technical error.

+ Not as advertised

+ Wrong delivery

+ Missing delivery.

8. How to get your money back

In case the customer returns the product, after walkerwhiskyboutique.com.vn confirms the product meets the requirements in the return policy, we will refund the payment cost directly to the accumulated points system of the account. User account to deduct from the next purchase or the customer’s bank account provided via the switchboard, … walkerwhiskyboutique.com.vn.

Refund cost

In the event that the Goods do not meet the return policy of walkerwhiskyboutique.com.vn, the return shipping costs will be borne by the buyer. Delivery charges will be deducted from the refund payment

9. Product warranty policy

Depending on the Product, there will be a warranty policy attached to the Product

Product warranty is to fix defects, technical problems that occur due to the fault of the supplier.

Warranty conditions: The product is warranted free of charge if it meets the following conditions:

– Defective products belong to the manufacturer, technical errors before reaching the buyer.

– The product has no signs of 3rd party intervention (external repair).

– The serial number, seal on the product and the warranty card must be the same, intact, not torn or scratched.

– Goods are not affected by the environment (water absorption, corrosive chemicals, thermal impact causing deformation)

– The warranty card also clearly states the Serial number and date of purchase (if any).

– Products are still within the warranty period.

– The product has its original tags and accessories intact.

– The product has all the accompanying documents such as warranty card, seller’s delivery note, bill of lading, etc.

Place of warranty: Walker Whiskey Boutique Store – 74B Hai Ba Trung, District 1, Ho Chi Minh City receives products that need warranty from customers:Customers send products that need warranty to walkerwhiskyboutique.com.vn Store to conduct error checking. After checking that the product is eligible and under warranty, walkerwhiskyboutique.com.vn will notify customers to return the product at the Walker Whiskey Boutique store system after the repair or renewal has been completed.

Expenses incurred in the process of performing the warranty such as shipping fees, etc. will be borne by the customer.

Cases not covered by warranty.

The serial number on the machine and the Warranty Card do not match or cannot be determined for any reason.

The product is damaged by mechanical impact of dropping, breaking, impact, scratching, denting, damp, rusting or caused by fire or natural disaster.

The product shows signs of damage caused by rats or insects.

The product is damaged due to improper use of the manual, using the wrong voltage.

Attached accessories such as: Remote control, battery control, power cord, signal wire, line straightener, signal light, headset, fan on the device, damaged causing fire or explosion.

Arbitrarily dismantling, changing product structure, using incorrect instructions, using improper components.

For products beyond the warranty period, our company will provide chargeable repair services for you.

• Service standards, service delivery procedures, fee schedules and other terms relating to service provision

Real sale, no advertising

walkerwhiskyboutique.com.vn is a website to support buyers to use GOLDEN PHOENIX VIETNAM products, not a platform to advertise products or booths of other sellers.

Respect each other

We want to build a safe and civilized customer base so that everyone can enjoy shopping online online (No need to go directly to GOLDEN PHOENIX VIETNAM store).

Keep a good “purchase history”

To receive many promotions for loyal customers, do not forget to maintain regular purchases, do not “bomb” goods, receive goods on time and minimize unnecessary cancellations, returns and refunds.

Say no to selling fake and imitation goods

walkerwhiskyboutique.com.vn is committed to only posting genuine products for sale because posting for sale of fake and imitation goods is a violation of the law. In case the customer has feedback, GOLDEN PHOENIX VIETNAM will have a re-check and in case the feedback is verified, there will be compensation for the customer, make a correction and delete these items. out of the system.

Service provision process (Specific in the website user manual)

GOLDEN PHOENIX VIETNAM – is the owner of a website that directly sells goods

Other suppliers are not allowed to participate in providing services on the website

GOLDEN PHOENIX VIETNAM directly sells goods from the buyer/user side of the service and is responsible for issuing invoices to the buyer/service user.

Other suppliers of goods are not allowed to participate in pricing or work, collect fees from users, and do not participate directly in posting or creating booths on the system. The products are completely posted by GOLDEN PHOENIX VIETNAM.

Tariff

The fee schedule of each item will be published on the website, the buyer can directly see the product price and decide “Yes” or not to agree to buy and put in the order.

Other provisions

• Accept the Conditions of Use

When using the website walkerwhiskyboutique.com.vn of GOLDEN PHOENIX VIETNAM, you implicitly accept the terms and conditions of use (hereinafter referred to as “Conditions of Use”) as set forth below. For the latest revisions, you are advised to check the “Conditions of Use” from time to time. walkerwhiskyboutique.com.vn reserves the right to change, adjust, add or remove the contents of the “Terms of Use” at any time. If you continue to use the website after such changes, it means that you have accepted those changes.

• The nature of the information displayed

The content displayed on the Website is for the purpose of providing information about Products… about the sales program of GOLDEN PHOENIX VIETNAM.

• Indemnity

The information displayed on this Website does not come with any warranties or undertakings of any kind from GOLDEN PHOENIX VIETNAM, express or implied, including but not limited to the suitability of the products. , the service selected by the buyer.

GOLDEN PHOENIX VIETNAM also disclaims any liability or warrants that the website will be error-free, secure, uninterrupted or of any kind as to the accuracy, completeness and timeliness of the information displayed. town.

By accessing this Website, you implicitly agree that GOLDEN PHOENIX VIETNAM shall not be liable for any injury, loss, claim, direct or indirect damage due to unforeseen or consequential in any way arising out of or in connection with:

(1) use of the information on this website;

(2) the accesses linked from this website;

(3) Sign up to receive e-mail;

(4) whether GOLDEN PHOENIX VIETNAM performs the provision of the service even in the event that it has been warned of the possibility of damage;

(5) restrictions regarding online ordering described here.

• Conditions and restrictions are only valid within the current legal framework.
• Intellectual property rights

This website and all content placed and displayed are owned and are the exclusive property of GOLDEN PHOENIX VIETNAM. Any use, quotation must not cause damage to GOLDEN PHOENIX VIETNAM and must comply with the following conditions:

(1) For personal, non-commercial use only;

(2) All reproductions or citations must retain the copyright mark or other expressions of intellectual property rights as shown in the original version;

(3) Any product, technology or process used or displayed on this Website may be related to the copyright or other intellectual property of GOLDEN PHOENIX VIETNAM.

• Adjustment and modification

GOLDEN PHOENIX VIETNAM reserves the right to change, modify or terminate the operation of this Website at any time.

• Governing Law and Dispute Settlement Body

These Terms of Use are governed by the laws of the Socialist Republic of Vietnam. The Court of the Socialist Republic of Vietnam is the sole authority having jurisdiction to settle all relevant disputes.

• Scope of application

The following conditions apply exclusively to the online ordering function at the Website. When using the function to place an order, you automatically accept and comply with all instructions, terms, conditions and notes posted on the website, including but not limited to the Terms of Use stated herein. here. If you do not intend to purchase online or do not agree to any of the terms or conditions stated in the Terms of Use, please STOP USE OF this function.

• Conditions for using the online ordering feature

The online ordering feature is for personal and non-commercial use only. You may not modify, copy, disseminate, transfer, display, operate, duplicate, publish, license, create links, transfer or organize business from the information, parts software, products or services obtained through online purchases.

Online purchase feature will help you look up information and complete valid purchases of products and services. However, if you abuse this feature, you may be denied access or use.

You represent and warrant that you are over 18 years of age when using the online purchase function, ensure compliance with the Conditions of Use set forth herein and have the legal rights and powers to enforce actions related to the use of this feature. You accept financial responsibility for any use of the Website by yourself or any person or entity using the booking information.

• Set prices and fees

Total payment includes taxes and fees to be paid by the customer

• Obligations of sellers (GOLDEN PHOENIX VIETNAM) and obligations of customers in each transaction

Obligations of GOLDEN PHOENIX VIETNAM

Notify the website to the Ministry of Industry and Trade of the website providing e-commerce services;

Building and publishing on the website the following information: Information about the unit; Instructions for using the website; Information on general trading conditions; Privacy Policy; Information about payment methods; Complaint settlement policy; Delivery and shipping policy; …

Require buyers to use the website to provide at least the relevant information when registering an account.

Store registration information of members using the website and regularly update relevant changes and supplements;

Prevent and remove from the website information on the list of goods and services banned from business in accordance with law;

Remove from the website information that violates the website’s regulations/other laws when detecting or receiving a valid reflection on this information;

Provide information and support state management agencies to investigate illegal business acts using their websites;

To provide information about their business situation at the request of competent state agencies to serve e-commerce statistics, inspection, examination and handling of violations.

Obligations of the customer (buyer)

Fully and accurately provide at least one of the following information: Phone number, password, referral code (If any), payment password, confirmation code as shown, confirmation code sent to the phone, just registered an account;

Read and understand the operating regulations, terms and conditions of using the walkerwhiskyboutique.com.vn website service and the service provided through the website before registering an account and using the service, and read and understand the terms and conditions. Terms and conditions for using the service when receiving a notice of changes or adjustments to the operating regulations, terms and conditions for using this service. The member’s use of the service or continued use of the service is deemed to be that the member has read, understood and agreed to the operating regulations, terms and conditions of using the Website service and the service provided via walkerwhiskyboutique.com.vn;

Be solely responsible for the security, storage and all activities of using the service under your registered name and password;

Timely notify GOLDEN PHOENIX VIETNAM about unauthorized use, abuse, breach of security, keep your registered name and password for the two parties to cooperate in handling;

Commit that the information provided to GOLDEN PHOENIX VIETNAM is accurate and complete and keep your information on the Website walkerwhiskyboutique.com.vn up to date, accurate and complete;

Be solely responsible for the content, images, personal information and other information, as well as the entire transaction process through the Website walkerwhiskyboutique.com.vn;

Cooperate and provide necessary information to walkerwhiskyboutique.com.vn to serve the settlement of arising disputes;

Provide transaction information at the request of a competent state agency;

Comply with legal regulations on payment, advertising, promotion, protection of intellectual property rights, protection of consumer rights and other relevant laws when operating on the website walkerwhiskyboutique.com.vn;

Commit and agree not to use the services of the Website walkerwhiskyboutique.com.vn for illegal, unreasonable, fraudulent, threatening, illegal information exploration, destruction, creation and development. spreading viruses that damage the system, configuration, information transmission of walkerwhiskyboutique.com.vn or using GOLDEN PHOENIX VIETNAM’s services for the purpose of speculation, creating fake service orders, manipulating the market , including serving to judge market demand. In case of violations, members must be responsible for their actions before the Law;

Commitment not to change, modify, copy, transmit, distribute, provide and create similar tools of the service provided by GOLDEN PHOENIX VIETNAM to a third party without the consent of the Company. ;

Do not act to discredit the Website walkerwhiskyboutique.com.vn in any form, including but not limited to, causing disunity among members by using a second registered name, through a party third, or propagate, disseminate information that is not conducive to the reputation of the Company;

To provide their personal information at the request of a competent state agency to serve e-commerce statistics.