1. Delivery method

After receiving the confirmation of your order, we will quickly ship it to the customer as soon as possible. In order to facilitate delivery and goods to be sent to customers as soon as possible, please provide address in detail and accuracy. We reserve the right to cancel orders that are not clear or responsible for delayed or lost deliveries etc. due to incorrect information provided by you.

The unit commits to coordinate with the shipping unit (specify on the outside of the shipping post about the age of the recipient) to jointly check the age of the consignee in case of doubt about his age, ensuring The consignee must be at least 18 years old when delivering the goods.

walkerwhiskyboutique.com.vn is currently applying the form of door-to-door delivery by our delivery staff.

Contact details: 0964 43 03 73 or +84 938 888 676 or +84 902 152 777

Delivery by:

• Delivery at the address requested by the customer
• Commitment to deliver the goods to the address indicated on the Order and the customer is entitled to inspect the goods. Please contact us immediately if there is a case of extra money and no delivery.

Delivery fee: According to delivery fee (shown on the system)

2. Estimated time for delivery or service provision, taking into account geographical distance and delivery method

As soon as the order is fully confirmed by the staff, the product will be delivered to your hand within 2 to 5 days (except holidays and Sundays).

2.1 Order processing time :

• Order processing time is from 9am to 6pm – from Monday to Friday (working days) .
• Orders from 9am to 6pm, we will contact you the same day.
• Orders placed after 6pm, we will contact you the next morning.
• Orders placed on weekends (Saturday and Sunday) and public holidays, we will contact you on the nearest working day.

2.2 Scope of Delivery
Delivery staff within provinces and areas where we are allowed to sell and deliver Goods.

2.3. Delivery time

• Normally, customers will receive it every day of the day for customers in Ho Chi Minh City and in 2-3 days for customers in the province.
• Delivery time is from the time your order is confirmed (excluding Saturday, Sunday).
• Delivery time: 9:00 to 21:00 from Monday to Sunday for customers in Ho Chi Minh City and from 9:00 to 17:00 from Monday to Saturday for customers in the province.
• In some of the following cases, the product may not be delivered to the customer according to the above time: Force majeure events may be natural phenomena (natural disasters) such as floods, fires. Fire, storm, earthquake, tsunami…
• Check the goods upon delivery
• Upon receipt, the Customer must preliminarily check and sign the Delivery List, and retain the Delivery Note accompanying the Product. When receiving goods from the forwarder, the Customer can open the seal of our box to check the goods (quantity, color, condition, type, size …)
• Present your identity document (ID card or driver’s license ..) when receiving goods to the delivery staff.
• Note: the inspection will not include opening the product’s own seal (affecting the sealing stamp, product packaging, …).
• In case the contract is checked at the request of the Customer, the delivery staff will sign the delivery note for confirmation. If the forwarder does not comply with the customer’s request, the customer may refuse to receive the Product at that time. We encourage Customers to make the most of the above benefits before receiving the goods for the best support in all situations if a return request arises.
• We have the right to inspect and refuse to deliver the goods when detecting that the Customer is under 18 years of age in accordance with the law.

In the process of receiving the goods, if you have any problems,  please contact us directly via Hotline +84 938 888 676 or +84 902 152 777, we are committed to responding to you as soon as possible  within 24 hours.

3. Geographical restrictions on delivery or provision of services, if any

Customers need to check the status of the goods, and can exchange/return the goods at the time of delivery/receipt in the following cases:

• Goods do not match the type and model in the ordered order or on the website at the time of ordering
• Not enough quantity, not enough set as in the order
• External conditions are affected such as: torn packaging, peeling, broken …

Customers are responsible for presenting relevant documents, proving the above deficiencies to complete the return/return of goods.

About the time to notify and send returned products

• Return notice time: Immediately from the time of receiving the product, in case of missing accessories, gifts, or broken

Product return location

• Customers can bring products directly to exchange / return products at our company’s stores
• In case customers have comments or complaints related to product quality, please contact our customer service line: +84 938 888 676 or +84 902 152 777

4. Delineation of responsibilities of traders and organizations providing logistics services for providing goods documents during the delivery process.

Obligations of the carrier

• Ensure adequate and safe transportation of assets to the intended destination, on time.
• Hand over the property to the person who has the right to receive it (make sure the recipient is over 18 years old).
• Bear the costs associated with the carriage of the property, unless otherwise agreed.
• Buy civil liability insurance in accordance with the law.
• Compensation for damage to the transport hirer in case the carrier loses or damages property, unless otherwise agreed upon or otherwise provided by law.

Rights of the carrier

• Check the authenticity of the property, bill of lading or other equivalent shipping document.
• Refuse to transport property that is not in accordance with the type of property agreed in the contract.
• Request the shipping hirer to pay the full freight on time.
• Refuse to transport assets that are prohibited from being traded, assets of a dangerous or toxic nature, if the carrier

Obligations of the shipping hirer

• Fully pay the freight for the carrier according to the agreed time and method.
• Provide the necessary information related to the transported property to ensure the safety of the transported property.
• Look after property in transit, if agreed. In case the lessee takes care of the property but the property is lost or damaged, no compensation will be given.

Rights of the shipping hirer

• Request the carrier to transport the property to the agreed place and time.
• Directly or appoint a third person to receive the rented property back.

Liability for damages

• The carrier must compensate the lessee for damage if the property is lost or damaged
• The shipping hirer must compensate the carrier and the third party for damage caused by dangerous and toxic properties without packing and safety measures during transportation. .
• In case of force majeure resulting in the loss, damage or destruction of the transported property during the transportation, the carrier shall not be responsible for compensation for damage, unless otherwise agreed upon or provided for by law. other rule.