Product warranty is to fix defects, technical problems that occur due to the fault of the manufacturer.

1. Warranty conditions:

The product is warranted free of charge if it meets the following conditions:

a. The remaining warranty period (calculated from the date the customer receives the product)

b. Customers have all sales invoices of Golden Phoenix Vietnam / warranty card / warranty stamp as prescribed.

c. Not in the cases that are not covered by the warranty

2. Products covered by warranty policy:

Warranty only applies to products in the following categories:

• Accessories

This policy does not apply to products in the category: food & beverage

3. Where to receive warranty:

• Walker Whiskey Boutique – 74B Hai Ba Trung, District 1, HCMC or the head office of GOLDEN PHOENIX VIETNAM Co., Ltd. g et products that need warranty from customers: Customers report products which needs warranty to any of our Stores. me or call the hotline +84 938 888 676 or +84 902 152 777 We will be responsible for proposing a solution. After the product is under warranty, Golden Phoenix Vietnam will send the product back to the customer

Additional costs such as shipping fees, etc. will be borne by the customer.

• Customers who directly send warranty products to our Store or call the hotline +84 938 888 676 or +84 902 152 777 will be responsible for performing the warranty and informing the results to customers.

4. Cases not covered by warranty.

• The product has expired warranty period.
• The warranty card is not filled with customer information and the information on the product does not match the information on the warranty card.
• The sales invoice is lost or torn, the product information cannot be read.
• Warranty card, Warranty stamp is torn or lost; The warranty stamp is overwritten, or the content of the warranty stamp is modified (including the original warranty stamp).
• Arbitrary repair of the product by individuals other than employees of the Manufacturer.
• Using and storing goods against the instructions or regulations of GODLEN PHOENIX VIETNAM: Deformation due to falling, breaking, impact; scratched, damaged by moisture, rust, water, animal intrusion, natural disaster, fire.