When the customer receives the goods, Golden Phoenix Vietnam agrees to let the customer check the product carefully before receiving it. You must record a video during the process of opening the box to receive the goods and immediately respond to the delivery staff or hotline +84 938 888 676 / +84 902 152 777 to complain. We do not settle any claims arising if the Customer does not record a video of the process of opening and inspecting the Goods.

If unexpected problems arise on the part of the Customer, Golden Phoenix Vietnam will support flexibly to resolve in the following cases:

Incorrect address

Customers want to schedule delivery

Force majeure events such as natural disasters, traffic accidents, etc. Golden Phoenix Vietnam will always support and ensure your interests.

For questions and suggestions, please contact +84 938 888 676 / +84 902 152 777